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Software Help Desk Technician

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  • Location - Anywhere
  • Remote, Full-Time

Responsibilities

  1. Interact with customers
    1. Train customers to use the system
    2. Solicit client referrals and testimonials
  2. Troubleshoot user problems
    1. Figure out the objectives of the users’ actions and their obstacles
    2. Respond to basic medical billing questions  (upon completing mandatory on the job training)
    3. Work together with our software support and account management teams to solve client problems
  3. Build a shared Help Desk knowledge base
    1. Create short user training videos and training presentations
    2. Document problem solutions (upon completing mandatory on the job training)
  4. User Training
    1. Train users on a one on one basis regarding the use of the system
    2. Host Webinars weekly for clients

Qualifications

  1. One year software product Help Desk experience, preferably in client support of Electronic Healthcare Record (EHR) software and/or Medical Billing service
  2. Patience in asking questions to understand the root cause of the problems
  3. Empathetic to customer needs
  4. Solid problem-solving skills
  5. Outstanding teamwork, positive “Can-Do” attitude
  6. Excellent verbal and written communication in English
  7. College degree or equivalent (College education in computer science or engineering is a plus)

Notes

  • Must have stable internet connection minimum of 5 MBPS
  • Must have a mobile data plan as a backup
  • Must be in a quiet environment
  • Must be comfortable working the US business hours
  • Must own a PC with at least 8 GB of memory

Benefits

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Apply for: Software Help Desk Technician

  • Location - Anywhere
  • Remote, Full-Time
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We are a healthcare technology company empowering providers and managed service organizations to help more patients and grow. Our solutions span clinic operations software and revenue cycle management services

 

Founded in 2000, ClinicMind was first launched by Erez and Yuval Lirov to meet the medical billing needs of clinical practitioners.
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Billing Transparency

Is a top priority at ClinicMind, and we are committed to providing you with easy access to claim details and comprehensive reporting. With our intuitive system, you no longer have to jump from portal to portal to find answers. Our centralized platform consolidates all claim information in one place, allowing you to quickly and easily access the details you need.

We offer over 50 reports that provide transparent insights into your billing operations. These reports cover various aspects, such as tracking revenue, monitoring unbilled claims, patient balances, reconciliation, and more. Our interactive reports store data securely, ensuring that historical financial details are readily available whenever you need them. With ClinicMind, you can say goodbye to time-consuming research and effortlessly access the information you require.

Our system maintains detailed logs that cannot be edited or deleted. These logs provide an accurate and comprehensive record of all billing activities, ensuring accountability and transparency. You can confidently track claims activity, review clearinghouse responses and access payer determination details. With ClinicMind, you have complete visibility into the lifecycle of each claim, empowering you to make informed decisions and effectively manage your revenue cycle.

Cloud-based Technology

ClinicMind is powered by cloud-based software, ensuring a seamless experience for your practice. Here’s what it means for you:

Our software is hosted securely on cloud servers, eliminating the need for individual installations on your computers or servers. This setup offers numerous advantages, including transparent releases and automatic updates.

Software updates occur effortlessly in the background, without disrupting your workflow. You won’t even notice when updates happen, keeping your software equipped with the latest features, enhancements, and security patches.

In the unlikely event of an issue arising from an update, our system seamlessly rolls back to the previous version. This rollback is executed automatically, without causing any disruption to your service. We prioritize a smooth operation for your practice, even in the face of unexpected challenges.

Furthermore, ClinicMind’s cloud-based infrastructure utilizes multiple servers, ensuring near-zero downtime. Even during rare server issues or maintenance activities, our redundant servers maintain your practice’s operational efficiency.

With ClinicMind’s cloud-based software, you gain a reliable solution that is continuously available. Transparent releases, automatic updates, and robust server infrastructure work together to minimize downtime, keeping your practice running smoothly.